Support and Services | Portal Systems AG


Do you have a question about your Shareflex application, or would you like to report a (technical) problem? The Portal Systems success team is here to help you!

A support representative wearing a headset and sitting in front of three computer monitors displaying software code.
A support ticket in a speech bubble.

Support | Ticket System


Our self-service portal allows you to create and edit new tickets and actively track their status.

Simply register directly on the portal or log in with your access data and tell us your concern. In this way, we are able to offer you the best possible service and a high degree of transparency.

An email request about Shareflex is sent from a mobile phone or laptop.

Support Requests


Would you prefer to resolve a problem quickly by sending an email? Please get in touch with our success team at: support[at]portalsystems.de.

Please note:
The more precisely you describe your problem, the faster we can respond and the quicker you will receive a helpful and appropriate answer to your questions.

Screenshot of the starting screen of the portal system documentation system.

Documentation System


Here you have access to the technical documentation as well as useful information about our Shareflex solutions and further resources. Brand new: The Shareflex Copilot answers your questions directly. Check it out!

If you do not yet have access to the Portal Systems documentation system, you can register here.

Portal Systems is Microsoft Solutions Partner Digital and App Innovation Azure.
The ISO/IEC 27001 certificate for Portal Systems AG and SaaS Shareflex Solutions.
The BSFZ® seal for innovative research and development.
Seal ‘“Practice partner for the dual study programme at IU International University (IU)”'.