Due to the short ramp-up time, there was no test run. The system went live in January 2011. Frank Merbecks: “Our test system, in which we can now develop and test new functionalities and change requests, is also available to affiliated OSRAM companies for viewing and testing during the rollout.”
The introduction and subsequent support has been well received by OSRAM. Any technical or conceptual errors that occur can usually be rectified at short notice. Due to the high demands on data security and volume, several website collections are used to manage the data. Shareflex Contract is used as a global contract archive for customer contracts and internal contracts. The main users are contract management, sales and sales controlling. The Finance and Accounting / Tax department, which is responsible for internal contracts, also uses the system. Furthermore, Quality Management uses the system to archive quality agreements with customers.
Shareflex Contract is in use at OSRAM, OSRAM Opto Semiconductors and Traxon (Germany, Slovakia, Austria and Hungary). After the rollout in other European countries, the Asian countries followed in spring 2013. And after clarifying some legal issues, the system is now also being used in the NAFTA countries.