Microsoft is strengthening its customers’ digital resilience with the promise of digital resilience through greater transparency, control and legal protection. This blog article explains why this is so important right now, what it means for customers of Enterprise Content Management (ECM) systems, and what exactly will change.
2025-08-11 – Christian Mennrich-Ketelsen / Patrick Carl
Nowadays, more and more sensitive information is stored in the cloud. This can include health and customer data, as well as internal trade secrets, all of which protect entire livelihoods. The cloud is practical — that much is clear — and it is the future. However, in light of increased cyberattacks and constantly changing data protection laws, many entrepreneurs are asking themselves: Is my cloud storage really secure? And is my company legally compliant? This is where Microsoft’s new Digital Resilience Commitment comes in.
In the face of increasing cyber threats, geopolitical uncertainties, and growing data protection and compliance requirements, digital resilience is essential. Microsoft is sending a strong signal with its Digital Resilience Commitment. Through this commitment, Microsoft promises to provide companies and public authorities in Europe with digital sovereignty, reliable data protection and comprehensive control over their data. The goal is to help European customers build their digital resilience in a targeted manner based on secure, transparent and legally clear cloud infrastructure.
Microsoft’s Digital Resilience Commitment is a package of practical measures that extend beyond technical security. It’s about trust, responsibility and contractual security. Microsoft is signalling to European customers that they retain full legal and technical control over their data. Particular focus is given to protection against unlawful access by third countries.
Digital resilience has become a harsh reality in the business world. Microsoft’s Digital Resilience Commitment creates new opportunities, particularly for companies that rely on Enterprise Content Management (ECM). This is because ECM systems form the backbone of digital information management. They store and process sensitive data, including personal information, contracts, technical drawings and regulatory documents, which is often subject to strict legal supervision. Microsoft’s Digital Resilience Commitment aims to create a resilient, trustworthy and legally compliant cloud infrastructure, which is particularly important for the manufacturing industry.
This development is particularly relevant for manufacturing companies. Compliance requirements are high in sectors such as mechanical engineering, automotive manufacturing, and medical technology. Every decision regarding hosting or data processing can have a significant impact on legal certainty. Where is data stored? Which cloud is used? How can you ensure that data remains protected and available in the event of geopolitical tensions, cyberattacks or system failures?
A practical example: A company decides to host its ECM data in a public cloud outside the EU. If the Digital Resilience Commitment is not observed — for instance, due to a lack of transparency regarding data localisation or inadequate emergency plans — then technical issues, legal ramifications, and reputational damage could ensue in the event of an emergency. Microsoft’s Digital Resilience Commitment is therefore much more than a technical promise to ECM customers; it is a strategic necessity to ensure compliance, availability and trust.
Microsoft’s Digital Resilience Commitment is generating significant market movement, particularly at the intersection of digital sovereignty, data protection, and regulatory requirements. This change is being experienced firsthand by Patrick Carl, CSO of Portal Systems AG. In this interview, he shares his assessment of the commitment’s strategic significance, highlights its specific implications for ECM projects using Microsoft technology, and points out what companies should pay particular attention to now.
Question: What was your initial reaction to Microsoft’s Digital Resilience Commitment?
Patrick Carl: It is a strong signal from Microsoft that the European market is important. The commitment impressively demonstrates, through concrete actions, how Microsoft is committed to data protection, security, and reliability.
Question: From your perspective, is this a strategic move or more of a political signal?
Patrick Carl: Microsoft has always done a lot to establish itself as a trustworthy provider. So this is a continuation of its extensive activities to date.
Question: What specific impact do you foresee for ECM projects using Microsoft technology?
Patrick Carl: Our customers are pursuing a clear Microsoft strategy. They trust Microsoft and, thanks to this commitment, they know that Microsoft is the right platform partner for their cloud applications. This means they continue to benefit from a high level of data and document protection that no one else can offer in a comparable way.
Question: What does this commitment mean for your existing customers in the public sector?
Patrick Carl: Microsoft 365 is also widely used in the public sector. For specific areas, the Sovereign Cloud offers a new perspective that is completely independent of Microsoft from a legal standpoint. It remains to be seen whether this offering will be popular enough. With SAP, however, it has the backing of strong providers.
Question: What opportunities do you see for your customers as a result of Microsoft’s new commitments?
Patrick Carl: Microsoft 365 is the most powerful content management platform. Thanks to this commitment, customers can rest assured that their data and documents are secure.
Question: What pitfalls should companies avoid when interpreting these commitments?
Patrick Carl: There is never absolute security, whether cloud services are used or proprietary systems are operated. It is important to take all necessary measures and precautions to ensure data security.
Question: Can you give an example from a real customer project that illustrates the importance of contractual and legal clarity in the context of ECM?
Patrick Carl: Data security and data protection play an important role in almost every decision. We have already invested a lot of time answering security questions. We often receive positive feedback about the fact that Shareflex stores data in the customer’s M365 tenant, which gives the customer control. For customers such as TÜV Süd and Schleich, this was a decisive factor.
Question: To what extent does your Microsoft partnership help you advise customers on this topic?
Patrick Carl: Thanks to our close relationship with Microsoft, including through the IAMCP, we often find out about things a little earlier. We also have contacts who allow us to discuss certain topics confidentially. This influence has also contributed to Microsoft becoming more active in communication and public relations in this area.
Question: What would you recommend to ECM managers who are now considering migration or contract conversion?
Patrick Carl: If they are pursuing a Microsoft cloud strategy, I would recommend switching to Shareflex. They will get excellent performance at favourable terms on a powerful, globally available and secure platform.
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The Digital Resilience Commitment is a significant step toward strengthening European customers’ trust in the digital sovereignty and security of its cloud services. But what is really new? And where is the substance behind the promise?
With the Digital Resilience Commitment, Microsoft is for the first time taking such an explicit stance on digital resilience in Europe. It’s not just about data protection, but about broader digital resilience:
Microsoft is thus addressing key concerns surrounding cloud sovereignty and compliance, particularly for the public sector and regulated industries.
As ambitious as the commitment sounds, key questions remain unanswered:
In sensitive areas (e.g., justice, health, education), a mere commitment is not enough. Binding, verifiable commitments are needed here.
For companies and public authorities that want to migrate ECM systems to the Microsoft Cloud, the Digital Resilience Commitment provides more guidance, but no complete certainty. The decision to use Microsoft 365 or Azure should therefore continue to be:
The Digital Resilience Commitment is therefore a step in the right direction, but not a free pass. Anyone investing in Microsoft-based ECM solutions today should see the commitment as an impetus to strengthen their own digital resilience, not as an end point, but as the start of a new duty of care.
Microsoft’s new Digital Resilience Commitment sends a clear signal for greater digital sovereignty and regulatory compliance. For companies that rely on enterprise content management (ECM), now is the perfect time to check their infrastructure for future viability. Those who are prepared will be better able to meet compliance requirements and position themselves for long-term resilience.
Are the contractual provisions on data sovereignty, support, and reliability clearly defined? ECM customers should specifically ask about clauses on data availability, replication, and third-party access.
Where is your ECM platform located? Cloud-only? Hybrid? On-premises? With the Digital Resilience Commitment, the location of data centers becomes a strategic issue, especially in light of the EU GDPR and Schrems II rulings.
Are there documented business continuity plans? How quickly can the ECM system be restored in the event of a failure? Microsoft will be placing even greater emphasis on digital resilience in the future. Companies should follow suit.
Is your ECM system seamlessly integrated into Microsoft 365 environments? Are APIs and interfaces up to date to benefit from Microsoft’s commitment?
With its announcement, “Microsoft announces new European digital commitments,” the tech giant is sending a strong signal for digital sovereignty and resilience in Europe. But how can these principles be translated into concrete business processes, especially in the area of enterprise content management (ECM)?
Portal Systems provides the answer with its Shareflex ECM product suite for Microsoft 365. Whether document management, contract management, document control, or incoming invoice processing, the solution enables legally compliant ECM implementation in accordance with EU requirements, for example within the framework of the NIS 2 Directive.
As a Microsoft Solutions Partner, Portal Systems not only focuses on deep integration into the Microsoft world, but also on the highest data protection and compliance standards. Companies benefit from a future-proof platform that aligns Microsoft’s digital resilience strategy with the practical implementation of ECM projects, tailored to the requirements of the European legal area.
Patrick Carl
Chief Sales Officer
Email: info[at]portalsystems.de
Microsoft's Digital Resilience Commitment is designed to strengthen the trust of ECM customers. It establishes clear contractual commitments regarding data sovereignty, access control and information security within the Microsoft Cloud. These commitments provide a reliable framework for ECM projects, such as document and contract management and incoming invoice processing, particularly in the context of the GDPR, NIS-2, the Cloud Act and GAIA-X. Microsoft supports companies in implementing digital resilience and digital sovereignty in a sustainable manner through initiatives such as Zero Trust and the desired EUCS certification.
Microsoft's commitment helps companies comply with EU regulations such as the GDPR, NIS-2 Directive, EUCS and GAIA-X. This builds trust in cloud-based solutions such as M365 and ECM systems, as well as in digital processes such as incoming invoice processing and contract management. By embracing the principles of zero trust and transparency when dealing with legislation such as the Cloud Act, Microsoft fosters long-term digital resilience and customer trust.
Yes, they should. Taking early action will strengthen their digital resilience and enable them to make targeted use of Microsoft's new security standards and technologies. This will give them a competitive edge and make them more resilient to digital threats.
They should align their strategies with Microsoft's Digital Resilience Commitment. This involves integrating digital resilience — the capacity to adapt swiftly to cyber threats, outages and regulatory changes — into the system architecture from the outset. Microsoft is placing increased focus on security, compliance, and sustainable cloud infrastructures to future-proof ECM projects.
Hamburg, 11 August 2025
Author: Christian Mennrich-Ketelsen
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